Application Administrator- ServiceNow/Zabbix- Buna

13-01-2021 - 31-12-2021

Introduction

As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Application Administrator- ServiceNow/Zabbix to join our founding team. This position will report to Chief Technology Officer.

Job Responsibilities

  • Administration of company`s  IT monitoring and IT Service management tools – Zabbix, ServiceNow, and others ALM and  IBM MQ
  • Responsible for all application –Zabbix, ServiceNow, MQ and ALM- related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
  • Administration of Event Management rules in Zabbix monitoring tools
  • Expert in ServiceNow best practices, able to resolve typical issues
  • Manage the day to day configuration of the ServiceNow instance including access control within required security confines.
  • Monitor alerts mailbox and Event Management systems for Events and follow resolution actions, performing functional escalations to on-call resources as needed
  • Monitor Application dashboards for indications of incidents
  • Execute routine checklists to validate system functionality
  • Defining monthly and weekly activities such as systems patching, vulnerability management and standard changes.
  • Document and communicate system status per process definitions.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
  • Provide support dealing with incidents, daily checks, upgrades, changes, backups & monitoring 
  • Understand and improve/support monitoring infrastructure 
  • Work within an ITIL/ISO 20000 framework to preserve vital production services and produce appropriate documentation 
  • Work to Service Level Agreements to manage uptime and performance of both systems and services
  • Establish and manage the development backlog for all new functional requirements.
  • Manage an outsourced development team to complete the prioritised backlog in line with delivery commitments.
  • Provide technical administration and support for the ServiceNow instance including all modules: ITSM, SAM, HR, SecOps, Discovery, Integration Hub

Qualifications and Skills

Experience & Education

 

  • 5+ years of relevant experience
  • Prior experience in financial services and/or banking sectors

 

 

Skills

  • Solid Linux Server, Windows Server and Vmware administration & operational support skills in a production environment
  • At least 3 years ServiceNow and Zabbix administration experience
  • Knowledge of database technologies with experience with Oracle and/or Microsoft SQL Server.
  • TCP/IP networking knowledge and troubleshooting

Languages

  • Fluent in English and Arabic
  • Knowledge of French is a plus

 
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