Application Administration - Payments- Buna

28-09-2020 - 31-12-2022

As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding team

The candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.

 

Key responsibilities.

  • Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business  applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
  • Technical support for connectivity and associated operating system
  • Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
  • Maintain product support and maintenance contracts with vendors
  • Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
  • Ensuring problem and root cause tickets are progressed as per SLAs
  • Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
  • Provide  2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
  • Handle interface and functionality testing of new releases, patches and certification
  • To provide solution or workaround to users for their requests on SWIFT system
  • To deliver training to users in software applications
  • Prepare manuals for operators and users
  • Advice in implementing changes required by users & software vendors

Requirements :

  • Minimum 5 years of IT application management or service delivery management experience in a financial institution
  • Minimum 3 years of experience in the administration, configuration and deployment of SWIFT payment system
  • Good knowledge and experience of Windows Server and Oracle Database
  • Good knowledge and experience of application servers (Apache Tomcat, Webpshere, Weblogic etc )
  • ITIL Framework understanding and working knowledge of concepts (Familiarity with Incident, Problem, Change and Release Management procedure is preferable)
  • Good knowledge of SWIFT message types in ISO20022 and ISO15022
  • Experience of Secure Authentication, SSL, Encryption, VPN, MQ and SOAP
  • Must have proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

 

 
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